Returns & Refunds

Returns – In Store Purchases (Off the Rack)

  • We do not offer exchanges or refunds for change of mind circumstances. Please utilize our change rooms to try on garments before purchasing to ensure satisfaction.
  • Please check your garment prior to purchasing for any faults, faults found after the garment has left our store will be classified as wear and tear and will not be the responsibility of Angels Formal Wear.
  • We cannot refund items that have been washed or laundered. Responsibility cannot be taken for this.
  • Please refrain from sending purchases back to the manufacturer.
  • Please Note: On Sale items are not refundable.

Special Orders (Including Bridal, Bridesmaid, and Formal Dresses)

  • Special orders refer to any item not stocked in-store and ordered upon request. Deposits for special orders are non-refundable once placed, and cancellations are not available. Forfeiture of the deposit occurs if the order is not proceeded with.
  • All sales on special orders are final, including bridal gowns, bridesmaid gowns, evening wear, or custom size/color requests.

Returns/Refunds (Online – excluding sale items)

  • We aim for your complete satisfaction with your online purchase. We offer exchanges, credit notes or refunds for items that do not fit or it is not what you expected.
  • Conditions for returns include the item being unworn and in original condition with tags still attached.
  • Notification that you are returning the item must be emailed within 24 hours of delivery to patricia@angelsformalwear.com.au and return within 48 hours.
  • All return shipping costs are covered by the customer and recommended to be sign on delivery.  Email tracking number to patricia@angelsformalwear.com.au within 48hours or receiving.
  • Refunds will be made to your nominated bank account once dress is returned and checked it is in the same condition.
  • Please Note: On Sale items are not refundable.

Exchanges (on-line only – excluding sale items)

  • Exchanges for colour, size, or a different product are available upon receipt of the returned dress (as above refund policy time frames). If the chosen product has a higher price, the difference is paid by the customer, and for a lesser-priced dress, the difference is provided via an electronic credit note.

For all other exchange and refund inquiries, please contact us at patricia@angelsformalwear.com.au

Warm Regards, Patricia, Angels Formal Wear