Returns & Refunds

Returns – In Store Purchases (Off the Rack)

  • We do not offer exchanges or refunds for change of mind or circumstances. Please utilize our change rooms to try on garments before purchasing to ensure satisfaction.
  • Items found to have faults must be returned within 24 hours of purchase, otherwise, they are classified as wear and tear. Faulty items are subject to the store’s discretion for repair, exchange, or refund.
  • We cannot refund items that have been washed or laundered. Responsibility cannot be taken for this.
  • Please refrain from sending purchases back to the manufacturer.
  • Please Note: On Sale items are not refundable.

Special Orders (Including Bridal, Bridesmaid, and Formal Dresses)

  • Special orders refer to any item not stocked in-store and ordered upon request. Deposits for special orders are non-refundable once placed, and cancellations are not available. Forfeiture of the deposit occurs if the order is not proceeded with.
  • All sales on special orders are final, including bridal gowns, bridesmaid gowns, evening wear, or custom size/color requests.

Returns (Online)

  • We aim for your complete satisfaction with your online purchase. We offer exchanges or credit notes for items that do not fit or if you have changed your mind.
  • Conditions for returns include the item being unworn and in original condition, not being a sale item, notification within 24 hours of delivery, and return within 14 days.
  • All return shipping costs are covered by the customer unless the item is confirmed faulty, in which case we refund your shipping costs.
  • Please Note: On Sale items are not refundable.


  • Exchanges for color, size, or a different product are available upon receipt of the returned dress, considering price differences. If the chosen product has a higher price, the difference is paid by the customer, and for a lesser-priced dress, the difference is provided via an electronic credit note.


  • In the unlikely event of a faulty item or not as advertised, we offer refunds, exchanges, or credit. Conditions include notification within 24 hours of delivery, description of the fault with pictures as proof, and approval by our staff.
  • Refunds are made via the chosen payment method once approved. Return shipping costs for faulty items are covered by us upon submission of the postage receipt for reimbursement.
  • Please Note: On Sale items are not refundable.

For all other exchange and refund inquiries, please contact us at

Warm Regards, Patricia, Angels Formal Wear